3445 Main, Springfield, Oregon 97478 Phone (541) 726-8453 Fax (541) 746-7085 | COLLISION-BODY-PAINT SHOP |
3445 Main, Springfield, Oregon 97478 Phone (541) 726-8453 Fax (541) 746-7085 | COLLISION-BODY-PAINT SHOP |
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1 Answer your questions and address your concerns. 2 Return your vehicle to you as quickly as we can while maintaining safety and quality. 3 Explain the repair process. 4 Explain that some repairs are complex and there are variables we cannot control, such as parts availability, insurance response time to requests, what an insurance company will pay for, etc. 5 Ask you for copies of any insurance estimates you receive to avoid misunderstandings about what is being paid for. 6 Explain our payment policies, including when payment is due. 7 Have the equipment and training necessary to properly repair your vehicle. 8 Provide a a timeline for repair of your vehicle, and keep you informed of changes to that timeline. 9 Provide a written warranty. 10 Charge a fair price for our services, and provide you with an accurate final invoice. (ORS 746.292) |
1 Report the claim to the insurance company, and file your DMV accident report (when applicable). 2 Review your policy and direct coverage questions to your agent or insurer. 3 Claim only damage related directly to the loss. 4 Take your vehicle to the repair facility of YOUR choice. (ORS 746.280) 5 Keep scheduled appointments. 6 Ask if you have questions or concerns during the repair process. 7 Pay your deductible to the repair facility when one applies. 8 If you´re happy, please tell others; if not please tell us. | 1 Process your claim in a timely fashion. 2 Inform you of your right to choose a repair facility, and not require you to do business with any particular repair facility. (ORS 746.290) 3 Follow the policy issued to you (when your insurance company is paying the claim) regarding use of non-OEM parts, depreciation of worn parts, rental vehicle coverage, pre-loss condition, etc. 4 Respond quickly to requests from you and the repair facility. 5 Answer questions regarding rental vehicle replacement policies. 6 Ensure that payment for repairs has been arranged by the time the vehicle repair is completed. Courtesy of NATA |
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